Terms of service

TERMS OF SERVICE

POPEYE JET SKI RENTAL L.L.C

1. ABOUT THESE TERMS

These Terms of Service govern your use of our website and the booking and participation in activities provided by Popeye Jet Ski Rental L.L.C, Dubai, United Arab Emirates.

In these terms, “Popeye”, “we”, “us” and “our” refer to Popeye Jet Ski Rental L.L.C. “You” refers to the person making a booking and, where applicable, each participant.

Please read these terms together with your booking confirmation, our Booking, Cancellation and Rescheduling Policy, and any activity-specific or promotional conditions disclosed before purchase.

By making a booking, you agree to the terms presented for that booking. The person making the booking must have the legal capacity to enter into the agreement and must communicate the relevant participation requirements to everyone included in the booking.

Nothing in these terms excludes or limits any rights or remedies available under applicable law.

1. BOOKINGS, PRICES AND PAYMENT

Bookings are subject to availability and are confirmed when Popeye issues a booking confirmation.

Full payment is required to confirm a booking unless we expressly agree otherwise.

Prices are quoted in United Arab Emirates dirhams (AED). The total payable, including applicable VAT and any additional disclosed charges, will be shown before payment.

You must provide accurate contact and booking information. Please check your confirmation carefully and contact us promptly if any details are incorrect.

All booking times, departure times and cancellation notice periods use Dubai local time (UTC+4).

1. PARTICIPANT ELIGIBILITY AND IDENTIFICATION

Jet ski renters and drivers must be at least 16 years old. Meeting the minimum age does not remove any requirement for legal capacity, parental or guardian consent, or compliance with other applicable participation conditions.

Passenger eligibility depends on the selected activity, equipment and safety requirements. Please contact us before booking for children or anyone whose eligibility is uncertain.

UAE residents must bring their valid original Emirates ID. Tourists must bring their valid original passport. Identification must be available for registration and any required authority checks.

Participation is not permitted during pregnancy or while under the influence of alcohol, drugs or any substance that impairs safe participation.

Before participating, tell our team about any medical condition, injury or other circumstance that may affect your ability to take part safely. If you are uncertain about your fitness to participate, seek appropriate medical advice before booking.

Each participant must complete the required registration, review the applicable rider declaration and attend the safety briefing before the activity.

We may refuse or stop participation where eligibility requirements are not met or where participation would create a safety risk. Any cancellation, refund or other consequence will be assessed according to the circumstances, the applicable booking conditions and applicable law.

1. MANDATORY ARRIVAL AND LATE CHECK-IN

You must arrive at least 30 minutes before your scheduled departure, even if your booking is confirmed, to complete registration, identity verification and the safety briefing.

If you miss this check-in deadline, we reserve the right to release your reserved departure slot to another customer.

Please contact us promptly if you expect to be late. A later departure, an alternative slot or an extension of the activity is not guaranteed.

Any alternative arrangement must be confirmed by our team and remains subject to availability and safe operating conditions.

1. SAFETY RULES AND PARTICIPANT CONDUCT

You must follow the safety briefing, the instructor’s directions and all applicable maritime and authority requirements throughout the activity.

You must wear the life jacket provided, use safety equipment as instructed and remain within the permitted riding area.

You must respect the equipment’s passenger capacity, maintain appropriate distances from other riders and vessels, and avoid reckless behaviour, collisions and restricted areas.

You must not allow an unauthorised person to operate the equipment or use the equipment in a way that endangers yourself, other people or property.

Our team may modify, pause or stop an activity where reasonably necessary for safety or compliance with authority instructions. Any resulting refund or other remedy will depend on the circumstances, the applicable booking conditions and applicable law.

1. CANCELLATIONS OF FULL-RATE BOOKINGS

For bookings made at our standard, non-promotional rate, the following cancellation conditions apply:

Cancellation requests received at least 48 hours before the scheduled departure qualify for a 100% refund.

Cancellation requests received less than 48 hours before the scheduled departure do not qualify for a cancellation refund.

No partial refund is offered for cancellations received inside the 48-hour window.

Exactly 48 hours’ notice qualifies for a full refund. Any shorter notice does not qualify for a cancellation refund.

The notice period is measured from when we receive your cancellation request. Refunds are calculated on the confirmed activity price, including applicable VAT, and reconciled against payments received and any refund already issued.

To request a cancellation, email contact@popeyejetski.com or call/WhatsApp +971 55 285 1012. Provide your booking reference, name and scheduled departure.

Keep your timestamped message so the notice period can be verified, and ask reception to confirm receipt.

Approved refunds are returned through the original payment method, subject to payment verification. The time until funds appear depends on your bank or payment provider.

These activity cancellation rules do not apply to standalone physical-merchandise purchases. Add-ons purchased as part of an eligible booking are refunded with that booking under its cancellation terms.

1. PROMOTIONAL AND DISCOUNTED BOOKINGS

Promotional and discounted bookings are subject to the cancellation, refund and rescheduling conditions disclosed for the specific offer before purchase.

Those conditions may differ from the full-rate policy. Any clearly disclosed offer-specific conditions apply to the relevant promotional booking, subject to applicable law.

If the offer-specific conditions are missing or unclear, please contact us before booking.

1. RESCHEDULING, COAST GUARD RESTRICTIONS AND OPERATING CONDITIONS

Customer-requested changes are subject to availability and confirmation by Popeye. A change is complete only when the revised booking is confirmed.

Asking to reschedule does not guarantee a change or remove the applicable cancellation conditions.

If Coast Guard restrictions prevent your activity from taking place, we will contact you to arrange an alternative date or departure time, subject to availability. The revised booking is confirmed only when the new time is agreed with Popeye.

If no suitable alternative can be agreed, please contact us so we can review the booking and any remedy required under applicable law. A Coast Guard restriction is not treated as a voluntary customer cancellation.

Activities are also subject to weather, sea conditions, equipment availability and safe operating limits. Routes or departure arrangements may need to change for safety reasons or to comply with authority instructions.

If we cannot provide the booked activity or its agreed duration, our team will explain the available options and any refund or other remedy required under the applicable booking conditions and law.

Late arrival or a delayed departure cannot require an activity to continue beyond safe operating limits.

1. EQUIPMENT CONDITION AND DAMAGE

Please inspect the equipment with our team before departure and report any existing damage or concern. Equipment condition may be documented before and after the activity, including through photographs or video.

You must take reasonable care of the equipment and follow all operating and safety instructions.

You may be responsible, to the extent permitted by applicable law, for damage or loss caused by your negligent, reckless or intentional conduct, misuse of the equipment, or failure to follow safety instructions.

Any claim will be assessed using the available evidence and explained to you. Pre-existing damage and normal wear and tear will not be treated as damage caused by you.

Any applicable damage charge or other financial responsibility must have a lawful basis. Additional contractual charges must be clearly disclosed and accepted before the booking; they are not created merely by a general reference to a rider waiver.

Any responsibility for official fines or third-party claims will be assessed according to the relevant evidence and applicable law.

1. ACTIVITY RISKS, PERSONAL BELONGINGS AND LIABILITY

Jet skiing and other water activities involve inherent risks, including changing sea conditions, sudden movement, falls, collisions, injury and damage to personal belongings.

You must consider your ability to participate safely, exercise reasonable care and raise any concerns with our team before the activity.

Phones, cameras, jewellery and other personal belongings may be exposed to water, impact or loss. We recommend bringing only items necessary for the activity and taking suitable precautions.

Responsibility for any injury, loss or damage will be determined according to the circumstances and applicable law. Participation does not remove Popeye’s obligations to provide its services with the care required by law.

Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer rights.

1. BOOKINGS THROUGH OTHER PROVIDERS

If you book through GetYourGuide, a travel agent or another booking provider, the conditions disclosed for that booking and the provider’s payment, cancellation and refund procedures apply.

Please submit cancellation or refund requests through the provider where its process requires this.

Participants must still comply with Popeye’s eligibility, identification, arrival and safety requirements. Booking through another provider does not remove any rights you have under applicable law.

1. PERSONAL INFORMATION AND PHOTOGRAPHY

We process information needed for bookings, payment administration, identity verification, customer communication and activity operations in accordance with our Privacy Policy and applicable law.

Equipment inspections and operational records may include photographs or videos where appropriate.

Any promotional use of identifiable photographs or videos is subject to the permissions you provide and applicable law. Please contact us with any questions or requests concerning your personal information or images.

1. WEBSITE USE AND INTELLECTUAL PROPERTY

You must use our website lawfully and must not submit fraudulent bookings, provide misleading information, interfere with the website’s operation or attempt unauthorised access to its systems.

Website text, branding, logos, photographs and other content belong to Popeye or their respective rights holders.

You may use the website for personal information and legitimate bookings. Commercial reproduction or use of protected content requires permission from the relevant rights holder, except where permitted by law.

1. QUESTIONS, COMPLAINTS AND DISPUTES

Please contact us promptly if you have a concern about your booking or activity. Include your booking reference, contact details and a description of the issue so we can review it.

These terms are governed by the applicable laws of the United Arab Emirates as applied in the Emirate of Dubai.

Any dispute will be dealt with by the competent courts, subject to applicable mandatory jurisdiction rules.

Nothing in these terms prevents you from contacting a competent consumer-protection authority or exercising any right available under applicable law.

1. CHANGES TO THESE TERMS

We may update these terms for future bookings. The terms presented and accepted when your booking was made remain relevant to that booking.

An update does not retrospectively remove rights already agreed for an existing booking.

If any provision is found to be unlawful or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

1. CONTACT INFORMATION

Popeye Jet Ski Rental L.L.C

Fishing Harbour 2, Umm Suqueim 1
Main Entrance, Jumeirah 4
Dubai, United Arab Emirates

Email: contact@popeyejetski.com

Telephone and WhatsApp: +971 55 285 1012

UAE Tax Registration Number: 100484317100003